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Policies
Booking & Payment Policy:
To ensure a seamless and luxurious experience we require the following payment terms for all bookings:
Bookings within 14 days of your spa day: Full payment is require at the time of booking to secure your date. Bookings made more than 14 days in advance: 30% deposit is required to secure your booking. The remaining 70% balance is due 7 days prior to your spa day.
Failure to complete payment on time, may result in cancellation of your booking.
If you need to reschedule, please contact us a soon as possible to explore available options.
When booking a service with Beauty & Spa On The Go, a temporary authorization hold is placed on your card. This hold ensures that the funds are available for your appointment. Your card will only be charged once your appointment is confirmed. If we are unable to accommodate your requested date and time, we will offer alternative availability. If the alternatives do not work for you, the hold will be released, and no charges will be made. Please note that processing times for fund release may vary depending on your bank.
Cancellation Policy:
We understand that plan change, and we strive to be as flexible as possible. However, due to the nature of our Mobile Spa Services, cancellations and rescheduling requests must adhere to the following policy:
Cancel up to 14 days prior to your booking date: Receive full refund of your deposit. Cancel between 13 and 8 days prior to your booking date: Receive 50% refund of your deposit. Cancel within 7 days of your booking date: No refunds will be issued.
Please note: if full payment has already been made and a cancellation falls within the refundable window, only the deposit portion will be subject to the refund terms above.
Special Events, Corporations, VIP Bookings, Special Requests, cancellations policies may vary. Some events require special accommodations, including additional equipment, customized treatments or exclusive set ups. In this cases, deposits and payments may be non refundable or subject to different cancellation terms. Clients will be informed of any special terms at the time of booking.
Rescheduling Policy:
Requests to reschedule must be made at least 3 days (72) hours prior to your appointment to avoid any rescheduling fees. Rescheduling requests made within 72 hours of your appointment may be subject to a fee or require a new booking, based on availability. All cancellations and rescheduling requests must be made via email to ensure timely processing.
Gratuity Policy:
20% gratuity is automatically added to all bookings. Additional gratuity is not expected but always appreciated. If you wish to add extra gratuity for your exceptional experience, you may do so directly with your spa provider the day of your appointment. We appreciate your generosity and support of our talented spa professionals!
Travel & Set Up Policy:
Our luxury mobile spa experience is designed to bring relaxation to our clients chosen location. To ensure a smooth set up and high-quality service, a travel & set up fee may apply based on your location and the number of spa providers required for your booking.
- Private Homes, Vacation Homes (Airbnb) within the Coachella Valley, this fee may be waived based on the location.
- Hotels & Resorts, Special Venues: All bookings at hotels, resort properties or special venues will always incur a travel and set up fee due to additional set up logistics and property regulations. Parking arrangements is required to be made by the Client.
- Locations outside of the Coachella Valley/Palm Springs: Any bookings beyond Palm Springs/Coachella Valley will always incur a travel & set up fee, which will be determined based on the distance and the number of spa providers required for your event.
The exact fee will be provided once we collect all information to determinate the fee amount.
Spa Services Set Up & Weather Considerations:
At Beauty & Spa On The Go, we strive to create a luxurious and seamless spa experience, whether indoors or outdoors. However weather conditions play a crucial role in ensuring the best possible service and results.
If Services are requested outdoors, poolside, please note the following:
Temperature matters: Heat or Cold, can impact both the client comfort and the effectiveness of all spa treatments.
Wind conditions: Strong winds can interfere with set up, product application and relaxation, making it difficult to maintain the high-quality experience we
provide.
Shaded & Stable Set Up: For all nail services, direct sunlight and fluctuating temperatures can affect the polish application and drying process. We require a shaded, stable area to ensure best results. Note: Gel Polish applications are required to apply indoors regardless of weather conditions.
Late Arrival Policy:
At Beauty & Spa On The Go, we value punctuality to ensure a seamless and relaxing experience for all our clients. Our Spa Team will arrive 10-15 Minutes prior to your scheduled time to set up and ensure everything is ready for your treatments to begin on time.
To respect all scheduled bookings:
- Treatments will start as scheduled to ensure we can accommodate all bookings for the day.
- If a guest is late, our Spa Team will wait up to 10 Minutes without affecting the treatment time. More than 10 Minutes wait, the treatment time will be shortened to end a the originally scheduled time, ensuring that our next appointments remain on track.
Thank you for understanding and helping us maintain a smooth and enjoyable experience for everyone!